/ Privacy Policy

Privacy Policy

YOUR PRIVACY

Privacy Policy - Raise Learning Pty Ltd

1. Introduction

Raise Learning Pty Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you use our websites (www.raiselearning.com.au, www.lift.com.au, www.eylftools.com.au) and our online software product, LIFT, which provides management systems for early childhood services in Australia.  

We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our services. This may include:  

  • Information you provide directly:

    • Name, contact details (email address, postal address, phone number).

    • Usernames and passwords.

    • Billing and payment information.

    • Information related to your use of LIFT, including data about children enrolled in early childhood services.

    • Feedback, survey responses, and communication with our support team.

  • Information collected automatically:

    • IP addresses, browser type, and device information.

    • Website usage data (e.g., pages visited, time spent on the site).

    • Cookies and similar technologies (see our Cookie Policy).

3. Purposes of Collection and Use

We collect and use your personal information for the following purposes:

  • To provide and manage our services, including LIFT.

  • To process payments and fulfill orders.

  • To communicate with you, including providing customer support and responding to inquiries.

  • To send you updates, newsletters, and marketing materials (if you have opted in).

  • To improve our services and website.

  • To comply with legal obligations.

  • To ensure the security of our systems.

  • For internal administration.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our service providers who assist us in providing our services (e.g., hosting, payment processing, IT support).  

  • Third parties when required by law (e.g., in response to a court order or subpoena).

  • Early childhood services using LIFT, as necessary for the administration of their services.

  • Overseas service providers, while we will take reasonable steps to ensure that those providers comply with Australian privacy laws, please contact us for specific details.

  • Any person authorised by you.

We will not sell or rent your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. This includes:

  • Using secure servers and encryption technologies.  

  • Implementing access controls and security protocols.

  • Regularly reviewing and updating our security measures.

  • Credit card information is not stored on our servers.

6. LIFT Specific Provisions

  • LIFT handles sensitive information about children. We maintain strict security protocols and access controls.

  • Early childhood services are responsible for managing parental/family access to LIFT. We provide guidance on privacy compliance, but each service must ensure its own privacy arrangements are adequate.

  • Our employees who access LIFT are early childhood trained, hold relevant clearances (police checks, Working with Children Checks), and are bound by confidentiality agreements.

  • In accordance with the APPs, individuals (including parents/guardians) can request access to and correction of their information within LIFT.

7. Access and Correction

You have the right to access and correct your personal information. To do so, please contact us using the details below.  

8. Direct Marketing

We may send you direct marketing communications. You can opt out at any time by following the unsubscribe instructions in the communication or by contacting us.  

9. Complaints

If you have a complaint about our handling of your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe. You may also complain to the Office of the Australian Information Commissioner (OAIC).  

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:


Raise Learning Pty Ltd Pty Ltd

102 Willsmere Road Kew 

Victoria Australia


email: info@raiselearning.com.au

Phone: 03 9016 3176

This Privacy Policy document was last updated on: 6 April 2025